| Policies & Terms |
All sales of custom or engraved merchandise are final.
Eternity rings generally require remanufacturing of the entire piece in order to properly resize them; please note that this can add up to 10 business days to your exchange/sizing processing time.
A standard $45.00 handling/processing fee applies to all merchandise received in our facility for return, exchange, or service. Merchandise received at our location that is ineligible for return, exchange, or service under our policy as detailed here will be returned to the sender at his or her expense.
Returned merchandise must be undamaged and in unused condition to be acceptable for refund or exchange. Items showing obvious signs of excessive wear, intentional damage or tampering, or alteration by a jeweler other than Eternity Rings and Bands will not be accepted. All certified diamonds must also be accompanied by the original paperwork including the laboratory grading report, or a $150 charge will apply. All sales of custom orders and engraved merchandise are final.
Payment methods: For your convenience, we accept Visa, Mastercard, American Express, bank wire transfer and PayPal payments from domestic customers. For security purposes, we only accept bank wire transfer payments from international customers. If you are interested in paying by bank wire transfer, please contact us.
Products and prices viewable at EternityRingsAndBands.com are subject to change without notice. |
| Lifetime Warranty |
Each eternity band we offer is designed to exceed the industry standard with top-quality gems and metals, and each item undergoes a rigorous inspection prior to shipment.
We stand behind every item, and all of our jewelry is guaranteed to be delivered to your door free of any manufacturer defects. Should you ever experience any trouble with your jewelry, please follow the instructions on our Policies page to return it to our offices for inspection. If the issue is due to structural defects, we will repair or replace the item free of charge. If the damage is due to normal wear and tear, then our offices will repair your jewelry for an extremely competitive rate plus $45.00 to cover shipping/handling/processing. You may also return your jewelry to our offices for cleaning, polishing, prong-tightening, and rhodium plating for life.
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